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Lead Sales Associate - Phipps Plaza

Job ID 0819292

Just like our products, the people who work at Frontgate are full of life.  They warmly welcome and entertain our Guests into our stores and are confident, thoughtful and at ease in their approach to providing the best service in the industry.

Our store team creates the Grand Living experience for our Guests. They represent the best talent in the industry.  They provide personalized design services and tell the story of our brand through compelling product presentation.  They are voice of Frontgate in the community. They host events that bring the Grand Living Experience to life for our Guests. They are business savvy, consistently achieving sales and profit targets and provide exceptional levels of unexpected service.

Sales Lead Primary Responsibilities

Bring the Grand Living Experience to Life

·Responsible for supporting the Guest Service Manager and the overall Grand Living experience for the Guest.

·Exemplify the “Ultimate Concierge” mindset; passionate about providing exceptional service and understands how to effectively manage issue resolution in a timely manner.

·Coordinate logistics associated with in-store events, educational workshops and in-home delivery servic

·Support scheduling of in-store Design Solutions appointments is and is the main point of contact for Guests during and after the delivery process.

·Extremely organized, strong attention to detail and able to do what it takes to go above and beyond for our Guests.

Achieve Sales and Profitability Targets

·Build positive working relationships with the Guest Services Manager and store team to support the company priorities, share business insight and best practices.

·Efficiently manages all non-selling activities within budget and looks for ways to control expenses.

·Work with Guest Services Manager on managing delivery costs, vendor expenses related to events and in-store gift with purchases.


Collaborate and Builds Teams—Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

Be Accountable—Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Builds Diverse Teams—Seeks out and embraces diversity of thought. Ensures all employees feel respected and valued for who they are. Creates an inclusive work environment where everyone can embrace their uniqueness and develop to their full potential.

Inspires Engagement—Leads by example. Communicates effectively and makes people feel valued and appreciated.  Deals with conflict and poor performance in a timely and proactive way.

Stays Curious –Always looking to learn and grow.  Thinks creatively and is open to new ideas and innovation.  Focuses on building skills for the present and future. Learns from mistakes and embraces change.


·College degree preferred or equivalent job experience.

·3 years’ experience in specialty retail or customer service equivalent; home furnishing background preferred, but not required.

·Proficiency using Microsoft Word, Excel, Outlook and POS systems.

·Ability to be mobile on the sales floor for extended periods of time.

·Availability to work flexible schedule, including evenings, weekends and holidays.

·Ability to lift and mobilize medium to large items, up to 50 lbs.

· Ability to travel occasionally to support new store openings.


Frontgate is a leading home luxury multichannel retailer with catalog, ecommerce and retail operations. Frontgate stands for Grand Living. Meaning homes that are grand in spirit … generous, welcoming, beautifully appointed. Comfortable homes, infused with touches of luxury and ease.


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