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Full Time Customer Service Work at Home Columbus (please only apply to closest location)

Job ID 0819332

Representatives will work in a fast paced, inbound contact center environment selling and assisting our customers with the purchase of indoor and outdoor home décor, clothing and accessories.  In addition, our agents are empowered to assist our internal and external customers with service related functions.  Our customers call us seeking the opportunity to shop and learn more.

A Day in the Life:
  • Field inbound Order Service and Customer Service calls with potential for extended periods of high volume
  • Empathize when necessary and create astonishing customer experiences
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Ability to multitask when listening to customer concerns to find appropriate solutions and resolve CS issues
  • Provide UPS tracking information and order status information as needed
  • Utilize support departments to help customers resolve issues outside of your guidelines
  • Utilize tone/enthusiasm to provide energy into the customer interaction that will drive order services and customer satisfaction
  • Participate in a team environment through team chat (instant messaging) and use of eservices communications
  • Take personal initiative to achieve goals and objectives
  • Promote order services and upsells – offer alternatives, and close order service calls while maintaining rapport with customers
  • Support other departments with project work when needed
  • Manage and adhere to your schedule to answer customer calls timely that enables the business to meet service levels
  • Meet all key performance indicators – Efficiency (AHT), Customer Experience, and RTA (Real Time Adherence)
  • Maintain a quiet remote work environment free of background noise
  • Other duties as assigned or directed
Must Haves:
  • Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
  • Strong organization skills, attention to detail and follow through skills
  • Strong communication skills and a desire to make customers happy
  • Ability to connect with the customer and bring excitement to the call
  • Ability to work closely with both internal and external departments to ensure customer satisfaction
Nice to Haves:
  • Previous experience in sales or customer service in apparel or furnishings retail environment.
WAH Technical Requirements:

Our Work at Home Representatives are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full specification list will be provided after your interview. Here are a few of them:

  • Computer and headset compatible with Cornerstone Brands specifications
  • High-speed internet connection
  • For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option
  • Standard Analog Phone Service from a local phone company or bundled service from your internet provider

The following services and devices are not permitted: Call Waiting, Cellular Phones, Voicemail, Call Forwarding, Satellite, dial-up, Internet phone service, Wireless routers.

Keys to Success

At Cornerstone, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Why Cornerstone Services?

Cornerstone Services offers expertise and corporate support across the five Cornerstone Brands. These shared services include Information Technology, Digital Commerce, Customer Care, and Distribution. Our team members enjoy a competitive benefits program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun.

Follow Cornerstone Careers on Facebook:

www.facebook.com/cornerstonecareers.net. To learn more, visit www.cornerstonecareers.net.

About Cornerstone

Cornerstone is comprised of five interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road, Garnet Hill, and Improvements. Cornerstone operates separate ecommerce sites for all the brands, distributes more than 265 million catalogs annually, and has 16 retail and outlet stores.

The Cornerstone brands are part of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments.  Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.

About Qurate Retail, Inc.

Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) is comprised of eight leading retail brands – QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements (collectively, “Qurate Retail Group”) – all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations, and is #3 in ecommerce in North America and #3 in mobile commerce in the US. Qurate Retail, Inc. also holds minority interests in ILG and FTD as well as various green energy investments.


Representatives will work in a fast paced, inbound contact center environment selling and assisting our customers with the purchase of indoor and outdoor home décor, clothing and accessories.  In addition, our agents are empowered to assist our internal and external customers with service related functions.  Our customers call us seeking the opportunity to shop and learn more.

A Day in the Life:
  • Field inbound Order Service and Customer Service calls with potential for extended periods of high volume
  • Empathize when necessary and create astonishing customer experiences
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Ability to multitask when listening to customer concerns to find appropriate solutions and resolve CS issues
  • Provide UPS tracking information and order status information as needed
  • Utilize support departments to help customers resolve issues outside of your guidelines
  • Utilize tone/enthusiasm to provide energy into the customer interaction that will drive order services and customer satisfaction
  • Participate in a team environment through team chat (instant messaging) and use of eservices communications
  • Take personal initiative to achieve goals and objectives
  • Promote order services and upsells – offer alternatives, and close order service calls while maintaining rapport with customers
  • Support other departments with project work when needed
  • Manage and adhere to your schedule to answer customer calls timely that enables the business to meet service levels
  • Meet all key performance indicators – Efficiency (AHT), Customer Experience, and RTA (Real Time Adherence)
  • Maintain a quiet remote work environment free of background noise
  • Other duties as assigned or directed
Must Haves:
  • Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
  • Strong organization skills, attention to detail and follow through skills
  • Strong communication skills and a desire to make customers happy
  • Ability to connect with the customer and bring excitement to the call
  • Ability to work closely with both internal and external departments to ensure customer satisfaction
 Nice to Haves:
  • Previous experience in sales or customer service in apparel or furnishings retail environment.
 
WAH Technical Requirements:

Our Work at Home Representatives are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full specification list will be provided after your interview. Here are a few of them:

  • Computer and headset compatible with Cornerstone Brands specifications
  • High-speed internet connection
  • For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option
  • Standard Analog Phone Service from a local phone company or bundled service from your internet provider

The following services and devices are not permitted: Call Waiting, Cellular Phones, Voicemail, Call Forwarding, Satellite, dial-up, Internet phone service, Wireless routers.

 
Keys to Success

At Cornerstone, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Why Cornerstone Services?

Cornerstone Services offers expertise and corporate support across the five Cornerstone Brands. These shared services include Information Technology, Digital Commerce, Customer Care, and Distribution. Our team members enjoy a competitive benefits program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun.

 

Follow Cornerstone Careers on Facebook:

www.facebook.com/cornerstonecareers.net. To learn more, visit www.cornerstonecareers.net.

 
About Cornerstone

Cornerstone is comprised of five interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road, Garnet Hill, and Improvements. Cornerstone operates separate ecommerce sites for all the brands, distributes more than 265 million catalogs annually, and has 16 retail and outlet stores.

The Cornerstone brands are part of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments.  Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.

 
 About Qurate Retail, Inc.

Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) is comprised of eight leading retail brands – QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements (collectively, “Qurate Retail Group”) – all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations, and is #3 in ecommerce in North America and #3 in mobile commerce in the US. Qurate Retail, Inc. also holds minority interests in ILG and FTD as well as various green energy investments.

 
 

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