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Digital Commerce Operations Manager

Job ID R819452

Drawing on inspiration from around the world, Garnet Hill creates unique apparel and home furnishings that can be described in two simple words: Beautiful, Naturally.™ Beautiful design and natural fibers are hallmarks of the company, which was founded in 1976 as an importer of English flannel sheets. It has grown into a destination for discerning customers everywhere, and is a multichannel marketer offering the merchandise it designs and curates for women, kids and home through catalogs, garnethill.com and its Outlet store.

Job Description Details

Business Unit Summary

Be a part of this dynamic team that supports all aspects of our business and is integral in ensuring Garnet Hill exceeds the expectations of our customers everyday!

A Day in the Life

The Digital Commerce Operations Manager will lead and coordinate project documentation, requirements gathering, and release and regression testing surrounding development and integrations on the Garnet Hill website.

  • Coordinate, communicate and conduct user-acceptance testing of new code releases and third party integrations including development of test scripts as necessary
  • Provide leadership and collaborate with necessary stakeholders within Garnet Hill, Qurate Retail Group and third party vendors to develop best practices and improve existing functionalities
  • Lead site development recommendations based on customer feedback, business goals and metrics
  • Communicate and socialize new web functionality to the organization to ensure optimal launch and utilization of new enhancements
  • Lead cross-functional teams on web enhancement projects

Keys to Success

  • At Garnet Hill, our employees are creative, hardworking, fun loving, and absolutely passionate about what they do.  We pride ourselves in our entrepreneurial spirit and, like our customers, enjoy achievement, family, and a fully satisfying life!

Must Haves

  • Bachelor’s Degree in E-commerce, Computer Science or related field
  • 5+ years’ experience as Business Analyst and/or Quality Assurance Tester for a sophisticated B2C e-commerce website
  • 2+ years’ experience leading cross-functional teams
  • Fluency in Google Analytics or other robust website reporting packages
  • Usage of Google Tag Manager or similar tracking tools
  • Expert professional/technical writing skills

Nice to Haves

•     Understanding site issues including PCI and ADA compliance

•     Experience with an apparel retail website

Why Garnet Hill?

Garnet Hill’s headquarters is located in the beautiful White Mountains of New Hampshire, with an additional expanded office along the Seacoast.

Teamwork is not a catch-phrase at Garnet Hill; it is a lifestyle.  It is who we are.  Committed as a team, we continue to provide the highest quality and service to our customers and suppliers.  We conduct our business with a set of core values that include integrity, respect, creativity, kindness, innovation and excellence.

In addition to a high energy, team-based environment we offer great career potential and a competitive compensation and benefit package, including:

  • Matching 401(k)
  • Medical, Dental & Vision insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Employee Discounts on Cornerstone & Home Shopping Network Products
  • Paid Time Off
  • Discounted Group Auto & Property Insurance
  • Employee Assistance Program

About Cornerstone Brands

Cornerstone is comprised of five interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road, Garnet Hill and Improvements. Cornerstone operates separate ecommerce sites for all the brands, distributes more than 265 million catalogs annually, and has 16 retail and outlet stores. The Cornerstone brands are part of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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